A museum accessible to all visitors
Learning disabilitiesThe Gergovia Museum attaches great importance to welcoming all visitors in the best possible conditions and to offering everyone an authentic and enjoyable visit.
The Museum makes every possible effort to ensure that visitors with disabilities are able to access all the various areas and contents of permanent and temporary exhibitions, as well as all the available services: shop, tourist information, restroom facilities.
Our information and mediation staff have also been made aware of the needs and expectations of visitors with disabilities.
Prepare your visit
All visitors with disabilities and the person accompanying them are entitled to a reduced admission price upon presentation of valid proof. For your own convenience, it is recommended to book in advance via our website.
Our information guides in French are available below or on the free Handivisites app.
Getting to the museum
BY CAR
The Museum has a disabled parking space, located along the road adjoining the museum building. The Museum can be accessed directly from this parking area via the lift.
There are 3 car parks on the Gergovia Plateau, with footpaths leading to the Museum.
- Monument car park, P3, 200 m from the Museum
- South gate car park, P2, 1 km from the Museum
- West gate car park, P1, 1.5 km from the Museum
ARRIVING AT THE MUSEUM
The Museum building is organised on 3 levels served by staircases (external between levels +1 and 0; internal between levels 0 and -1) and a lift:
- +1: Panoramic terraces, accessible to all visitors
- 0: Reception area-ticket office, permanent exhibition, temporary exhibition, shop
- -1: Restroom facilities, educational activities room
The Museum entrance is on the ground floor, level 0. To get to the entrance from the Monument car park, you can either:
- Walk along the pavement alongside the road to reach the lift on level +1 of the Museum
- Or follow the path that runs alongside the bottom of the Museum.
GROUPS
The mediation staff can provide appropriate guided tours for groups with disabilities. For greater convenience, all group visits are organised outside the Museum opening days and times for the general public. For all requests, please contact the group visits department: contact@musee-gergovie.fr – +33 (0)4 73 60 16 93.
| Visitors with mobility impairments
Access
The Gergovia Museum and its panoramic terraces are fully accessible to visitors with physical disabilities. However, the soft ground on Gergovia Plateau – grass and gravel – is not suitable for wheelchairs.
The Museum has a disabled parking space, located along the road adjoining the museum building. From this spot, you can reach the lift (level +1) leading to the Museum entrance (level 0) via the front concourse. The Museum’s reception area and ticket office are located on level 0 of the building.
The lift serves all 3 levels of the Museum.
- +1: Panoramic terraces, accessible to all visitors
- 0: Reception area-ticket office, permanent exhibition, temporary exhibition, shop
- -1: Restroom facilities, educational activities room
To get to the entrance from the Monument car park, you can either:
- Walk along the pavement alongside the road to reach the lift on level +1 of the Museum
- Or follow the path that runs alongside the bottom of the Museum.
For vehicles with special equipment (ramps, light-duty vehicles or long HGVs), a flat, stabilised access area can be unlocked on request. Please contact help desk staff in advance: contact@musee-gergovie.fr – +33 (0)4 73 60 16 93.
Reception – Help Desk
Three wheelchairs and seat-sticks can be loaned on request to visit the Museum. Please contact staff at the Help Desk.
Benches are placed at regular intervals in the permanent exhibition. The Museum’s restroom facilities are accessible to visitors with disabilities.
Visit
All the contents of the permanent exhibition – multimedia, audiovisuals, models, reconstructions, archaeological objects, texts, maps – are placed at a height suitable for wheelchair users.
All Museum activities are accessible to visitors with reduced mobility. However, due to the nature of the ground surface on the plateau, open-air guided tours are not presently suitable for wheelchair users
| Visitors with hearing impairments
Reception – Help Desk
An induction look is available at the help and reception desk.
In the event of a possible hazard or emergency, an emergency lighting system (lights out, beaconing and flashing lights) is activated throughout the building, especially in restroom facilities and the lift.
Visit
The permanent exhibition is based on a range of visual and textual aids, accessible to visitors who are deaf or hard of hearing. The visit includes three audiovisual productions, two of which are subtitled. The show illustrating the Battle of Gergovia is not yet subtitled.
| Visitors with visual impairments
Reception – Help Desk
In the absence of a self-guiding system, it is recommended that visitors with visual impairments should be accompanied when visiting the Museum. Assistance dogs are welcome at the Museum.
Magnifying glasses are available on request. Please ask staff at the Help Desk.
The lift is equipped with a voice-assisted service and raised buttons. In the event of an emergency, an audible evacuation message is broadcast throughout the building.
A large print information guide in French with maps of the Museum and the Gergovia plateau is available here.
Visit
In the permanent exhibition, all texts are in contrasting colours. Several models are suitable for touching: topographical models, models of some local archaeological sites.
In order to supplement the discovery of the permanent exhibition, tactile or large print booklets in French are available at the help and reception desk, or here and on the Handivisites app.
| Visitors with learning disabilities
Reception – Help Desk
The Museum does not have a set itinerary; it is therefore recommended that visitors with developmental and learning disabilities should be accompanied throughout their visit.
Visit
The wide range of media and content in the permanent exhibition – multimedia, audiovisual productions, reconstructions, models, archaeological relics, etc. – makes for a rich and varied visit, which is suitable for people with learning disabilities.